Notice of Privacy Practices

JennWell Women's Health — Notice of Privacy Practices

Your Information. Your Rights. Our Responsibilities.

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Your Rights

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

Get an electronic or paper copy of your medical record

• You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this.
• We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.

Ask us to correct your medical record

• You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this.
• We may say "no" to your request, but we'll tell you why in writing within 60 days.

Request confidential communications

• You can ask us to contact you in a specific way (for example, home, office, or cell phone) or to send mail to a different address.
• We will say "yes" to all reasonable requests.

Ask us to limit what we use or share

• You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say "no," for example, if it could affect your care. If we agree to your request, we may still share this information in the event that you need emergency treatment.
• If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say "yes" unless a law requires us to share that information.

Get a list of those with whom we've shared information

• You can ask for a list (accounting) of the times we've shared your health information for six years prior to the date you ask, who we shared it with, and why.
• We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.

Get a copy of this privacy notice

You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.

Choose someone to act for you

• If someone has authority to act as your personal representative, such as if someone has your medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
• We will make sure the person has this authority and can act for you before we take any action.

File a complaint if you feel your rights are violated

• You can complain if you feel we have violated your rights by contacting admin@jennwell.com.
• You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting hhs.gov/hipaa/filing-a-complaint.
• We will not retaliate against you for filing a complaint.

Your Choices

For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions. In these cases, you have both the right and choice to tell us to:

• Share information with your family, close friends, or others involved in your care or payment for your care
• Share information in a disaster relief situation
• Include your information in a hospital directory

If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.

In these cases we never share your information unless you give us written permission:

• Marketing purposes
• Sale of your information
• Most sharing of psychotherapy notes

In the case of fundraising:

• We may contact you for fundraising efforts, but you can tell us not to contact you again. If we have your substance use disorder patient records, subject to 42 CFR part 2, we will give you clear and obvious notice in advance and a choice about whether to receive fundraising communications that use your Part 2 information.

Our Uses and Disclosures

We typically use or share your health information in the following ways.

Treat you

We can use your health information and share it with other professionals who are treating you.

Example: A doctor treating you for an injury asks another doctor about your overall health condition.

Run our organization

We can use and share your health information to run our practice, improve your care, and contact you when necessary.

Example: We use health information about you to manage your treatment and services.

Bill for your services

We can use and share your health information to bill and get payment from health plans or other entities. JennWell Women's Health accepts most major insurance plans, including Elevance, Cigna, Aetna, Humana, and Medicare. Self-pay options are also available.

How else can we use or share your health information?

We are allowed or required to share your information in other ways — usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes. In all cases, including those listed below, if we have substance use disorder patient records about you, subject to 42 CFR part 2, we cannot use or share information in those records in civil, criminal, administrative, or legislative investigations or proceedings against you without (1) your consent or (2) a court order and a subpoena.

Help with public health and safety issues

We can share health information about you for certain situations such as:

• Preventing disease
• Helping with product recalls
• Reporting adverse reactions to medications
• Reporting suspected abuse, neglect, or domestic violence
• Preventing or reducing a serious threat to anyone's health or safety

Do research

We can use or share your information for health research.

Comply with the law

We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we're complying with federal privacy law.

Respond to organ and tissue donation requests

We can share health information about you with organ procurement organizations.

Work with a medical examiner or funeral director

We can share health information with a coroner, medical examiner, or funeral director when an individual dies.

Address workers' compensation, law enforcement, and other government requests

We can use or share health information about you:

• For workers' compensation claims
• For law enforcement purposes or with a law enforcement official
• With health oversight agencies for activities authorized by law
• For special government functions such as military, national security, and presidential protective services

Respond to lawsuits and legal actions

We can share health information about you in response to a court or administrative order, or in response to a subpoena.

Our Responsibilities

• We are required by law to maintain the privacy and security of your protected health information.
• We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
• We must follow the duties and privacy practices described in this notice and give you a copy of it.
• We will not use or share your information other than as described in this notice unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.

For more information see: hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html.

Changes to the Terms of this Notice

We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our office, and on our website.

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This Notice is Effective April 8, 2026 and Applies to:

JennWell Women's Health Gretna, NE 68028

For questions about this notice, contact: privacy@jennwell.com

TERMS OF SERVICE

Introduction

These Terms of Service (“Terms”) explain how you may use our websites, mobile applications, and related services (collectively, the “Services”). The Services are owned and operated by JennWell Women's Health (“Practice,” “we,” “us,” or “our”).

When we refer to “you,” we mean you and anyone using the Services through your account.

By using our Services, you confirm that you have read, understand, and agree to these Terms. If you do not agree, you should not use the Services.

Dispute Resolution

These Terms include a binding arbitration agreement. This means that if a dispute arises between you and the Practice related to these Terms or your use of the Services, it will be resolved through arbitration rather than in court.

By agreeing to these Terms, you give up the right to file a lawsuit in court, have a jury trial, or participate in a class action lawsuit. Please review the Dispute Resolution and Arbitration section for full details.

Medical Emergencies

If you are experiencing a medical emergency, call 911 immediately.

Our Services are not intended for emergency care. Do not delay seeking emergency medical treatment based on information provided through the Services.

If you are experiencing suicidal thoughts or are in crisis, call 988, the National Suicide & Crisis Lifeline.

Our Services

We provide healthcare services, including telehealth, through licensed healthcare providers (“Practice Providers”). Telehealth and related non-clinical services are collectively referred to as the “Services.”

We utilize a secure, HIPAA-compliant online platform that allows you to connect with licensed healthcare providers using video, phone, and secure messaging.

Practice Providers are responsible for your medical care. The Practice does not provide medical or legal advice except through care delivered by your Practice Provider. We do not recommend or endorse specific tests, medications, or treatments. All care decisions are made between you and your Practice Provider.

Who Can Use the Services

Our Services are available only within the United States and only in states where we are licensed to provide care. You must be legally able to consent to treatment in your state. If you are under the age of majority, a parent or legal guardian must provide authorization.

Account Responsibility and Security

By using our Services, you agree that you are legally able to use them and that you will not attempt to breach security, access unauthorized information, interfere with system operations, or use automated scraping or data-mining tools.

You are responsible for maintaining the confidentiality of your account credentials.

Privacy

Your information is handled in accordance with our Privacy Policy.

We may use third-party vendors to support our operations, including electronic medical record systems and secure technology infrastructure. These vendors are required to comply with applicable privacy and security laws and may only access information as necessary to provide services to the Practice.

Electronic Communications

By using the Services, you agree to receive communications electronically, including notices and disclosures. Electronic signatures and records satisfy legal requirements for written documents.

We may request additional information to verify your identity. Failure to provide it may result in suspension of access.

Calls and Text Messages

If you provide your mobile number, you consent to receiving calls and text messages related to your care or Services. Standard message and data rates may apply.

You may opt out by replying “STOP.” Please note that opting out may limit certain Services.

Intellectual Property

All content, materials, and technology associated with the Services belong to the Practice and are protected by intellectual property laws.

You may use the Services for personal, non-commercial purposes only. You may not copy, modify, distribute, sell, or commercially exploit any content without written permission.

If you provide feedback, we may use it without restriction or compensation.

Accuracy and Availability

We strive to keep the Services accurate and functional, but we do not guarantee that information is always complete or error-free or that the Services will always be available or uninterrupted. Content may be updated at any time without notice.

Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for their content or privacy practices.

User Conduct

You agree not to submit unlawful, harmful, or misleading information; impersonate another person; attempt unauthorized access; introduce malware; or record sessions without permission.

We may use de-identified and anonymized information for research, analytics, and educational purposes. Identifiable patient information will not be sold.

You agree to indemnify the Practice for claims arising from misuse of the Services.

Disclaimer of Warranties

The Services are provided “as is” and “as available.” We do not guarantee specific treatment results, uninterrupted access, or error-free operation.

Limitation of Liability

To the maximum extent permitted by law, the Practice is not liable for indirect or consequential damages.

Additional Legal Terms

Disputes are resolved through binding arbitration. We are not liable for events beyond our control. Failure to enforce a provision does not waive our rights. We may update these Terms at any time, and continued use constitutes acceptance. If any provision is unenforceable, the remainder remains valid.

Contact Us

If you have questions about these Terms, please contact:

admin@jennwell.com